Shipping & Returns
Shipping – When you place your order, we start the process of fulfilling orders in the morning. In most cases all orders are filled by late afternoon and shipped out same day by 1:30PM EST Time. We are OPEN on Saturdays however orders received after closing time will be processed Monday morning.
Return & Exchange Policy
Rich's River Dirt BBQ Rub and Seasonings, allows returns of most new, unopened items within 30 days of delivery for a full refund. We will also pay the return shipping costs if you are returning an incorrect item or defective item. You should expect to receive your full refund within 3 weeks of dropping off your package to the return shipper. This time period includes the transit time for us to receive the item from the return shipper (5 to 10 business days), the time to process your return once we receive the package (3 to 5 business days), and the time your bank needs to process your full refund amount (5 to 10 business days). To return an item, please email with your order number and details about the item you would like to return. Then, you will receive an email with step-by-step instructions on how to return items.